Friday, February 3, 2017

BSOP 588 Complete Week 1

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BSOP 588 Week 1 DQ 1 Definition of Quality
BSOP 588 Week 1 DQ 2 Quality in Your Organization
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BSOP 588 Complete Week 2

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BSOP 588 Week 2 Project Proposal
BSOP 588 Week 2 DQ 1 Quality Philosophies
BSOP 588 Week 2 DQ 2 Quality Awards
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BSOP 588 Complete Week 3

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BSOP 588 Week 3 Measuring Customer Service
BSOP 588 Week 3 Paper Measuring Customer Satisfaction
BSOP 588 Week 3 DQ 1 Voice of the Customer
BSOP 588 Week 3 DQ 2 The Kano Model
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BSOP 588 Complete Week 4

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BSOP 588 Week 4 Midterm Exam
BSOP 588 Week 4 DQ 1 Quality Focus
BSOP 588 Week 4 DQ 2 Alignment of Strategy and Quality Management
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BSOP 588 Complete Week 5

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BSOP 588 Week 5 Paper Balanced Scorcard
BSOP 588 Week 5 DQ 1 Performance Metrics
BSOP 588 Week 5 DQ 2 Cost of Quality
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BSOP 588 Complete Week 6

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BSOP 588 Week 6 DQ 1 Six Sigma and Lean Principles
BSOP 588 Week 6 DQ 2 Applying Lean and Six Sigma Principles
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BSOP 588 Complete Week 7

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BSOP 588 Week 7 Course Project Implementing Quality Initiatives Toyota Motor Corp
BSOP 588 Week 7 Course Project Implementing Quality Initiatives  Quality Initiatives General Electric
BSOP 588 Week 7 DQ 1 Statistical Process Control (SPC)
BSOP 588 Week 7 DQ 2 Capability vs. Control
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BSOP 588 Entire Course

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BSOP 588 Week 1 DQ 1 Definition of Quality
BSOP 588 Week 1 DQ 2 Quality in Your Organization
BSOP 588 Week 2 Project Proposal (Toyota Motor Corporation)
BSOP 588 Week 2 DQ 1 Quality Philosophies
BSOP 588 Week 2 DQ 2 Quality Awards
BSOP 588 Week 3 Paper: Measuring Customer Satisfaction
BSOP 588 Week 3 DQ 1 Voice of the Customer
BSOP 588 Week 3 DQ 2 The Kano Model
BSOP 588 Week 4 Midterm Exam
BSOP 588 Week 4 DQ 1 Quality Focus
BSOP 588 Week 4 DQ 2 Alignment of Strategy and Quality Management
BSOP 588 Week 5 Paper: Balanced Scorcard: Research-based 2-3 page paper
BSOP 588 Week 5 DQ 1 Performance Metrics
BSOP 588 Week 5 DQ 2 Cost of Quality
BSOP 588 Week 6 DQ 1 Six Sigma and Lean Principles
BSOP 588 Week 6 DQ 2 Applying Lean and Six Sigma Principles
BSOP 588 Week 7 Course Project: Impl. Quality Initiatives (Toyota Motor Corp.)
BSOP 588 Week 7 Course Project: Impl. Quality Initiatives (General Electric)
BSOP 588 Week 7 DQ 1 Statistical Process Control (SPC)
BSOP 588 Week 7 DQ 2 Capability vs. Control
BSOP 588 Week 8 Final Exam
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BSOP 588 Final Exam 100% Correct

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1.      Question: (TCO E) Determining how customers will value your products can be assessed by all of the following EXCEPT:
2.      ​Question: (TCO D) All of the following are stages in developing an improvement plan EXCEPT:
3.      Question: (TCO C) Terms such as kanban, single-minute exchange of dies, and visual controls are most closely associated with:
4.      Question: (TCO C) Which one of the following would not be a primary step in the poka-yoke process?
5.      Question: (TCO B) _____ measures are generally tracked by senior leadership to gauge overall organizational performance.
6.      Question: (TCO I) The cost associated with unplanned machine downtime, when operators halt the production line after identifying an unacceptably high rate of defective output, should be classified as:
7.      Question: (TCO A) Lean approaches focus on:
8.      Question: (TCO B) Robert Kaplan and David Norton developed a balanced scorecard which had four perspectives. Which one of the following is NOT one of them?
9.      Question: (TCO D) ISO 9000 requires that all the elements required for a quality system, such as control processes, measuring and test equipment, and other resources needed to achieve the required quality of conformance, be documented in a _____, which serves as a permanent reference for implementing and maintaining the system.
10.  Question: (TCO H) Determining the most likely causes of defects occurs during which DMAIC phase?
Page: 2
1.      Question: (TCO B) Explain why it is difficult to obtain a single, universal definition of quality. Be specific in your response.
2.      Question: (TCO I) Identify three aspects of managing and using performance data so that it is useful to the organization. Provide an example of each aspect. Be specific in your response.
3.      Question: (TCO G) Discuss how the corporate culture is displayed and its role on quality management behavior. Please provide multiple examples.
4.      Question: (TCO F) What could be the reason(s) for failed quality management strategies?
5.      Question: (TCO H) Explain the process of design failure mode and effects analysis and describe how it could be applied to the cashier checkout stand at a supermarket. Make sure you provide at least three examples.
6.      Question: (TCO C) Some have argued the Six Sigma programs are merely repackaged versions of older quality improvement programs that originally accompanied TQM initiatives in the 1980s. Present arguments both support and refute this view. Make sure you link your discussion with examples of the older quality improvement programs (i.e. Deming, Juran, and so forth).

1.      Question: (TCO E) Suggested reasons why many customer satisfaction efforts fail include all of the following EXCEPT:
2.      Question: (TCO D) The Six-Sigma problem solving approach contains the phases of:
3.      Question: (TCO C) Terms such as “kanban”, “single minute exchange of dies”, and “visual controls” are most closely associated with:
4.      Question: (TCO C) Poka-yoke focuses on two aspects:
5.      Question: (TCO B) _____ measures are generally tracked by senior leadership to gauge overall organizational performance.
6.      Question: (TCO I) The cost of purchasing copies of a textbook on quality for employees as part of their training program in process improvement methods is considered:
7.      Question: (TCO A) Which of the following is NOT a characteristic of a Six Sigma project?
8.      Question: (TCO B) A set of financial, market, operational, and employee performance measures for management review and use is an example of:
9.      Question: (TCO D) The Baldrige Award criteria, as a tool for self-assessment:
10.  Question: (TCO H) Focusing on how to maintain improvements occurs in which DMAIC phase?
Essay Type
1.      Question: (TCO B) Explain why it is difficult to obtain a single, universal definition of quality. Be specific in your response.
2.      Question: (TCO I) What criterion is used to classify a failure cost as “internal” versus “external”? Give three examples of an internal failure cost and three examples of an external failure cost.
3.      Question: (TCO G) Discuss the three major reasons why companies adopt total quality. Also, discuss the initial key steps are involved in the adoption process.
4.      Question: (TCO F) Explain in detail why change is necessary in organizations. Describe the effects that change can have on quality management with respect to employee commitment and quality levels.
5.      Question: (TCO H) Describe the six basic steps required to build the House of Quality. Describe, in general, where in the House are customer and technical requirements located. Also explain why it is important that each area of the House is “linked” with the others.
6.      Question: (TCO C) Some have argued the Six Sigma programs are merely repackaged versions of older quality improvement programs that originally accompanied TQM initiatives in the 1980s. Present arguments that both support and refute this view. Make sure you link your discussion with examples of the older quality improvement programs (i.e. Deming, Juran, etc)

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BSOP 588 Midterm Exam 100% Correct

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Question (TCO A) Compare and contrast the evolution of quality and the role it played in the management of U.S. and Japanese business firms from the 1950s to the present.
Question (TCO B) Compare and contrast the following definitions of quality. Definition 1: Quality is the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs. Definition 2: Quality is meeting or exceeding customer expectations.
Question (TCO A) Explain the three core principles of total quality.
Question (TCO H) Identify and discuss five differences between service and manufacturing organizations.
Question (TCO B) Cite two ways that the accounting function can contribute to the achievement of quality.
Question (TCO C) Deming states that knowledge is not possible without theory, and experience alone does not establish a theory. Explain this statement as it applies to management decision making.
Question (TCO G) Cite three ways that middle management can impede an organization’s transition towards a total quality environment. Why is it important that middle management be supportive of a total quality initiative?
Question (TCO H) Identify and discuss the five key dimensions of service quality.
Question (TCO D) The criteria for Performance Excellence for the Malcolm Baldrige award consist of a hierarchical set of categories, items, and areas to address. Which of the following four is NOT one of them?
Question (TCO E) “Moments of truth” are instances when:
Question (TCO F) The ability of an organization to change in order to deal with increasingly hyper-turbulent environments is referred to as:
Question (TCO A) The finance function is responsible for:
(TCO A) Discuss how a fast-food restaurant could measure its quality effectiveness using each of the following definitions of quality: product-based, user-based, value-based, and manufacturing-based.
(TCO B) Explain each of the following statements as they apply to modern quality management.
(TCO A) Explain the three core principles of total quality.
(TCO H) Discuss how front-line employees are critical to customer assessment of service quality. Identify the challenges faced by front-line employees.
(TCO B) Cite two ways that the accounting function can contribute to the achievement of quality.
(TCO C) Deming states that knowledge is not possible without theory, and experience alone does not establish a theory. Explain this statement as it applies to management decision making.
(TCO A) Contrast the mindset of management under total quality and more traditional management structures with respect to employees, manufacturing, and leadership.
 (TCO B) Explain each of the following statements as they apply to modern quality management. a. Customer service is the rule, not the exception. b. The absence of defects is a given rather than a source of competitive advantage.
(TCO A) Describe the relationship between quality and personal values.
(TCO H) Identify and discuss five differences between service and manufacturing organizations.
(TCO B) Cite two ways that the accounting function can contribute to the achievement of quality.
(TCO C) Compare and contrast the quality philosophies of Deming and Juran.
(TCO G) Discuss the concept of best practices and their effect on quality management success.
(TCO H) Identify and discuss the five key dimensions of service quality. Given an example of a service and describe how a customer may define quality along each of these dimensions.
(TCO D) The criteria for Performance Excellence for the Malcolm Baldrige award consist of a hierarchical set of categories, items, and areas to address. Which of the following four is NOT one of them?
(TCO E) According to Kano’s classification of customer requirements, a cup of coffee that is served hot and fresh at a restaurant specializing in breakfasts fits which class of customer requirements?
(TCO F) Characteristics of effective strategic leadership include all of the following EXCEPT:
(TCO A) General-purpose financial statements are the product of:
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BSOP 434 Complete Week 1 – 2 Sets

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BSOP 434 Week 1 Homework Assignment
BSOP 434 Week 1 Lab Assignment
BSOP 434 Week 1 Discussion Questions
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BSOP 434 Complete Week 2 – 2 Sets

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BSOP 434 Week 2 Homework Assignment
BSOP 434 Week 2 Lab Assignment: Aero Marine Logistics
BSOP 434 Week 2 Discussion Questions
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BSOP 434 Complete Week 3 – 2 Sets

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BSOP 434 Week 3 Homework Assignment
BSOP 434 Week 3 Discussion Questions
BSOP 434 Week 3 Quiz
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BSOP 434 Complete Week 4 – 2 Sets

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BSOP 434 Week 4 Homework Assignment
BSOP 434 Week 4 Lab Assignment: Easing Ira’s Ire
BSOP 434 Week 4 Discussion Questions
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BSOP 434 Complete Week 5 – 2 Sets

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BSOP 434 Week 5 Homework Assignment
BSOP 434 Week 5 Lab Assignment Cycle Counting and Logistics Systems
BSOP 434 Week 5 Discussion Questions
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BSOP 434 Complete Week 6 – 2 Sets

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BSOP 434 Week 6 Homework Assignment
BSOP 434 Week 6 Discussion Questions
BSOP 434 Week 6 Quiz
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BSOP 434 Complete Week 7 – 2 Sets

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BSOP 434 Week 7 Homework Assignment
BSOP 434 Week 7 Lab Assignment: Warehousing and Distribution
BSOP 434 Week 7 Discussion Questions
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BSOP 434 Entire Course Includes Labs And Final (2 Sets)

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BSOP 434 Week 1 Homework Assignment
BSOP 434 Week 1 Lab Assignment
BSOP 434 Week 1 Discussion Questions
BSOP 434 Week 2 Homework Assignment
BSOP 434 Week 2 Lab Assignment: Aero Marine Logistics
BSOP 434 Week 2 Discussion Questions
BSOP 434 Week 3 Homework Assignment
BSOP 434 Week 3 Discussion Questions
BSOP 434 Week 3 Quiz
BSOP 434 Week 4 Homework Assignment
BSOP 434 Week 4 Lab Assignment: Easing Ira’s Ire
BSOP 434 Week 4 Discussion Questions
BSOP 434 Week 5 Homework Assignment
BSOP 434 Week 5 Lab Assignment: Cycle Counting & Logistics Systems
BSOP 434 Week 5 Discussion Questions
BSOP 434 Week 6 Homework Assignment
BSOP 434 Week 6 Discussion Questions
BSOP 434 Week 6 Quiz 1 
BSOP 434 Week 7 Homework Assignment
BSOP 434 Week 7 Lab Assignment: Warehousing and Distribution
BSOP 434 Week 7 Discussion Questions
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BSOP 434 Final Exam – 2 Sets

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Question 1. (TCO 10) ________ and ________ are the two basic organizational structures associated with logistics.
Question 2. (TCO 10) One problem with a _________ logistics structure is that, because logistics activities are scattered throughout the firm, they likely remain subservient to the objectives of the department in which they are housed.
Question 3. (TCO 3) Rate structures deal with three factors. Which of the following is not one of them?
Question 4. (TCO 3) A transportation manager who purchases a pre specified level of transportation services, regardless of the mode and/or carrier providing the transportation services, is known as a(n):
Question 5. (TCO 2) A function in organization that encompasses all activities associated with the flow and transformation of goods from the raw material stage through to the end user, as well as the associated information flows, is termed:
Question 6. (TCO 2) Which of the following is not a key attribute of supply-chain management?
Question 7. (TCO 1) Inventory held for a number of reasons, including projected price increases, seasonal demand, and potential stockouts, is referred to as:
Question 8. (TCO 1) Vendor managed inventory (VMI) benefits include:
Question 9. (TCO 8) International freight forwarders can provide a number of functions. Which is not one of them?
Question 10. (TCO 8) What is used in areas where dock workers cannot read but need a method to keep documents and shipments together?
Question 11. (TCO 7) Which of the following statements is false?
Question 12. (TCO 7) The raw materials, component parts, and supplies bought from outside organizations to support a company’s operations define:
Question 13. (TCO 4) Logisticians and supply chain managers have a particular interest in ____ taxes.
Question  1. (TCO 4) A brownfield is:
Question  2. (TCO 5) ____ regulates the packaging of international air shipments.
Question 3. (TCO 5) ____ systems consider the reverse flow of products, their reuse, and the marketing and distribution of recovered products.
Question 4. (TCO 6) The order cycle is:
Question 5. (TCO 6) Order transmittal is:
Question 6. (TCO 9) How do data and information differ?
Question 7. (TCO 9) Which of the following is not considered a general software package?
Question 8. (TCO 12) Surveys and analog techniques are examples of ____ forecasting.
Question 9. (TCO 12) Which forecasting techniques tend to be appropriate when there is little or no historical data?
Question 10. (TCO 11) A(n) ____ rate simplifies each of the three primary rate factors—product, weight, and distance.
Question 11. (TCO 11) The shipment size that equates transportation charges for different weights and weight groups is the ____ concept.
Question 12. (TCO 13) Throughput refers to:
Question 13. (TCO 13) ____ refers to a process where a product is received in a facility, occasionally married with a product going to the same destination, and is then shipped at the earliest time, without going into longer-term storage.
Question  1. (TCO 4) What is a free trade zone?
Question 2. (TCO 9) Discuss some of the challenges associated with computer security.
Question 3. (TCO 9) Why are some companies hesitant to adopt RFID technology?
Question 4. (TCO 12) Forecasting accuracy refers to the relationship between actual and forecasted demand, and accuracy can be affected by various considerations. What is one of the challenges with the analog technique?
Question 5. (TCO 13) According to the text, what is contract warehousing?
Question 6. (TCO 14) What areas and/or activities are typically planned to be included into Distribution Resource Planning (DRP)?
Question 7. (TCO 3) How are carriers legally classified?
Question 8. (TCO 6) What is order management?
Question 9. (TCO 5) Compare and contrast the various handling characteristics associated with bulk cargoes.
Question 10. (TCO 6) Examine the various methods of order transmittal and differentiate the relevant characteristics of each one.
Question 11. (TCO 11) Compare and contrast the three primary factors for determining rates.
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